Support
Two-year replacement warranty
Every Light Master product is covered against manufacturing faults for two full years from the invoice date. If it fails under normal use, we replace it — without a prolonged debate.
Gather your details
Keep your invoice number, purchase date and product model ready. A clear description of the issue helps us respond faster.
Submit the claim
Use the form below. It opens a WhatsApp message to our support channel with your information structured as a ticket.
Receive the replacement
We verify the claim against the warranty terms and arrange a replacement unit. We will confirm the process with you on WhatsApp.
Claim form
Start a warranty claim
Policy
What is covered — and what is not
What does the warranty cover?
Manufacturing faults in bulbs, electronic drivers and assemblies for two years from the invoice date. If the product fails due to a defect in materials or workmanship under normal use, we will replace it.
What is not covered?
Physical impact damage, water entry caused by incorrect or incomplete fitting, and any modification carried out by third parties. Normal wear of consumable aspects outside manufacturing defect is also excluded.
How long does a claim take?
We respond on WhatsApp after you submit the ticket. Timing depends on verification and stock of the replacement unit. We keep you informed at each step so you are never left without an update.
Do I need the original packaging?
Not necessarily. A clear invoice and product identification are the primary requirements. If photographs of the failed unit help diagnosis, we may ask for them on WhatsApp.